SHIPPING POLICY

Last updated: April 9, 2026

Order Processing

Orders are processed within 1–3 business days.

Processing times may be extended during peak seasons, high order volumes, or holidays.

Shipping Rates & Methods

Shipping costs are calculated at checkout based on your location and order details.

We offer both domestic and international shipping where available.

Delivery

Estimated delivery times vary depending on your region and the shipping carrier.

HomiePets is not responsible for delays caused by couriers or unforeseen logistics issues. Customers are responsible for providing accurate shipping information at checkout.

Order Tracking

Once your order has shipped, tracking information will be sent to your email so you can monitor your delivery.

Lost or Damaged Packages

If your order is lost or arrives damaged:

Contact us within 72 hours of delivery
Provide clear photos of the issue

We will review the case and assist in resolving it as quickly as possible.

Customs & Duties

International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer and are not controlled by HomiePets.

Service Interruptions

Shipping delays may occur due to external factors such as weather conditions, customs processing, or carrier disruptions.

Contact Us

For shipping-related inquiries:
Email: rostombahlous477@gmail.com

REFUND POLICY

Last updated: April 9, 2026

Eligibility for Returns

We offer a 14-day return policy starting from the date your order is delivered.

To be eligible for a return:

Items must be unused
Items must be in their original packaging
Items must be in resellable condition

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 7 days of delivery
Provide photos and a description of the issue

We will offer a replacement or a full refund where applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Refunds are processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Non-Refundable Situations

Refunds will not be issued if:

The request is made after 14 days from delivery
The item has been used or is not in its original condition
The item was marked as final sale

Exchanges

Exchanges are subject to product availability. Please contact our support team for assistance.

Contact Us

For returns and refund inquiries:
Email: rostombahlous477@gmail.com